Event bio
18 – 19 March, 2026
Madrid
Join us at the 15th Annual Customer Excellence Summit, where we explore the cutting-edge strategies and innovations reshaping the world of customer experience. Dive into essential topics such as customer journey optimisation, AI-driven personalisation, omni-channel engagement, loyalty building, and measuring ROI in CX initiatives.
Gain practical insights from senior industry executives who will share real-life case studies and solutions to current CX challenges. With limited seats to ensure quality networking, this summit offers an exclusive platform to connect with CX, marketing, digital, and transformation leaders. Be part of a high-level learning experience that will help you strengthen customer loyalty, improve satisfaction, and elevate your entire customer excellence strategy.
Join us at the 15th Annual Customer Excellence Summit, where we explore the cutting-edge strategies and innovations reshaping the world of customer experience. Dive into essential topics such as customer journey optimisation, AI-driven personalisation, omni-channel engagement, loyalty building, and measuring ROI in CX initiatives.
Gain practical insights from senior industry executives who will share real-life case studies and solutions to current CX challenges. With limited seats to ensure quality networking, this summit offers an exclusive platform to connect with CX, marketing, digital, and transformation leaders. Be part of a high-level learning experience that will help you strengthen customer loyalty, improve satisfaction, and elevate your entire customer excellence strategy.
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, telecommunication, retail, aviation, hospitality, and automotive industries involved in:
- Customer Loyalty
- Loyalty Program
- Customer Retention
- Brand Loyalty
- Brand Management and Performance
- Customer-Centric Culture
- Loyalty Partnerships
- Rewards and Loyalty
- Customer Care
- Customer Insights
- Customer Journey
- Customer Excellence
- Customer Value Management
- Customer Value Proposition
- Customer Relationship Management (CRM)
- Customer Operations
- Customer Analytics
- Customer Centricity
- Customer Insights
- Customer Engagement
- User Experience
- Customer Experience
- Digital Customer Experience
- Digital Transformation
- Digital Marketing
- Digital Products Enhancing Customer Experience
- Head of Partnerships
- Contact Centres
Look at the Main Topics
Of Our Conference
- 01Transforming CX in the age of AI, automation, and omnichannel engagement
- 02Measuring the impact through VoC and recognising it in innovation
- 03Data security and regulatory compliance in delivering personalised customer experiences
- 04A people-oriented culture within teams and in customer relations
- 05Building trust through transparency, ethical data use, and social responsibility
- 06Aligning UX across web, mobile, in-store, and customer service channels
- 07How to build resilience: Preparing for crises, disruptions, and rapid change in CX
