14th Annual Strategic
Customer Excellence
Summit
19 – 20 March, 2025
Madrid
Speakers
Summit will host speakers from the world’s leading companies
David Arconada Munoz
Global Director of Customer Experience
Elisabet Sanchez
Head Omnichannel Strategy and CX
Cihan Tuylu
Europe Region Customer Strategy Director
Iain Langridge
Customer Experience and Product Leader – Global Media & Entertainment US
Cristina Serra
Global Senior Vice President Brand & Experience, Customer and Marketing Strategy
Marco Merkx
Global Customer Engagement Director
David Arconada Munoz
Global Director of Customer Experience
Cihan Tuylu
Europe Region Customer Strategy Director
Elisabet Sanchez
Head Omnichannel Strategy and CX
Iain Langridge
Customer Experience and Product Leader – Global Media & Entertainment US
Marco Merkx
Global Customer Engagement Director
Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
New Lessons Learned
New Opportunities Unlocked
Look at the Main Topics
Of Our Conference
- 01Transform CX with immersive and proactive AI
- 02Make customers the centrepiece of your strategic vision
- 03Drive sustainable growth by optimising CX investment
- 04The power of data and feedback in elevating CX
- 05Sustainability: New era of customer expectations
Early bird tickets available
Month of early booking discounts
Discount
20 %
Discount
10 %
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0 %
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