13th Annual Strategic
Customer Excellence
Summit
20 – 21 March 2024
Vienna

Speakers
Summit will host speakers from the world’s leading companies

Mathias Oppelt
Vice President of Customer Driven Innovation and Development


Ozgur Butun
Director – Customer First Digital Innovation


Anna Theresa Sturm
Head of Customer Experience & Digital


Georg Zedlacher
Director Global Inbound Customer Targeting


Severin Mayer-Heinisch
Head of Corporate Strategy & Customer Experience

Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey


Khaled Elsharkawy
Integrated Supply Chain Senior Director


Mueen Uddin Siddique
Senior Director – Access Network Procurement


Chamath Nawaratne
VP & CPO Middle East &Africa


Shannon Hore
Senior Vice President Procurement and Logistics


Sandeep Sharma
Director Group Procurement & International Markets Supply Chain

Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
New Lessons Learned
New Opportunities Unlocked


Look at the Main Topics
Of Our Conference
- 01Achieving Customer Service Excellence: Key Challenges
- 02How does providing excellent service become a differentiating factor for businesses beyond competing on price?
- 03Establishing long-term partnerships with customers through ongoing collaboration and co-creation efforts
- 04Leveraging Technology for Customer Excellence
- 05Establishing multilingual customer support to communicate with diverse language speakers effectively
- 06User-generated content: Showcase real customer experiences through content created by users
- 07Embracing Artificial Intelligence (AI) and Automation
Early bird tickets available
Month of early booking discounts
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10 %
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20 %
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