13th Annual Strategic
Customer Excellence


20 – 21 March 2024

ARCOTEL Wimberger Vienna


Summit will host speakers from the world’s leading companies

Mathias Oppelt

Vice President of Customer Driven Innovation and Development

Ozgur Butun

Director – Customer First Digital Innovation

Anna Theresa Sturm

Head of Customer Experience & Digital

Georg Zedlacher

Director Global Inbound Customer Targeting

Severin Mayer-Heinisch

Head of Corporate Strategy & Customer Experience

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

The 13th Annual Strategic Customer Excellence Summit has been designed to cover all the current hot topics and challenges regarding achieving customer service excellence, collaboration and co-creation with customers, innovative approaches to delight picky customers, utilising AI and leveraging technology to gain Customer Excellence. This Interactive business conference will provide you with brilliant ideas from senior-level decision-makers from competitive companies internationally. This versatile conference, spanning various sectors, serves as an optimal arena to remain abreast of cutting-edge trends and connect with professionals who share your outlook.

New Lessons Learned
New Opportunities Unlocked

Join us for an enriching experience where you can connect with fellow attendees, participate in stimulating discussions, and gain insights from industry experts through keynote presentations, roundtable conversations, and panel discussions. Be part of this unforgettable journey in Vienna and propel both your career and organisation to new heights!

Look at the Main Topics
Of Our Conference

Early bird tickets available

Month of early booking discounts


20 %

17 November - 01 December, 2023
Valid for the first two weeks after the release of the conference on the market


10 %

02 December - 15 December, 2023
Valid on the 3th and 4th weeks after the release of the conference on the market


0 %

From 16 December, 2023
After the discounts are over, you will be able to purchase tickets at full price


What our users say about our conferences

Among quite a number of conferences I have attended, this was absolutely my favourite one. I really enjoyed it and learned many valuable insights and ideas that I will take home with me.
Director Customer Experience Management
Very relevant topics for my workplace, challenges shared very recognisable.
Head of Customer Insight
Very useful to interact with other companies and industries around omnichannel.
Director, Head of Channel Evolution and Operations
Good selection of speakers, very international and great diversity.
Telefonica Germany
Head of Customer Experience

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events


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    13th Annual Strategic Customer Excellence Summit
    (20 – 21 March 2024 | Vienna).

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