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14th Annual Strategic
Customer Excellence
Summit

19 – 20 March, 2025

Madrid

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Speakers

Summit will host speakers from the world’s leading companies

David Arconada Munoz

Global Director of Customer Experience

Elisabet Sanchez

Head Omnichannel Strategy and CX

Cihan Tuylu

Europe Region Customer Strategy Director

Iain Langridge

Customer Experience and Product Leader – Global Media & Entertainment US

Cristina Serra

Global Senior Vice President Brand & Experience, Customer and Marketing Strategy

Marco Merkx

Global Customer Engagement Director

David Arconada Munoz

Global Director of Customer Experience

Cihan Tuylu

Europe Region Customer Strategy Director

Elisabet Sanchez

Head Omnichannel Strategy and CX

Iain Langridge

Customer Experience and Product Leader – Global Media & Entertainment US

Marco Merkx

Global Customer Engagement Director

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

14th Annual Strategic Customer Excellence Summit will explore the latest trends, including AI and the importance of human connection. Key discussions in this business meeting will cover customer-centric strategies, ethical approaches to customer vulnerability and utilising feedback for practical insights, along with strategic CX investments that drive profitability and long-term growth.

New Lessons Learned
New Opportunities Unlocked

Attend our customer experience conference to connect with senior decision-makers and hear from industry leaders. Gain insights, innovative ideas, and practical knowledge to elevate your customer experience and service excellence. Is your strategy ready to keep up and offer customers the value they now expect?

Look at the Main Topics
Of Our Conference

  • 01Transform CX with immersive and proactive AI
  • 02Make customers the centrepiece of your strategic vision
  • 03Drive sustainable growth by optimising CX investment
  • 04The power of data and feedback in elevating CX
  • 05Sustainability: New era of customer expectations
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

20 %

09 November - 23 November, 2023
Valid on the 3th and 4th weeks after the release of the conference on the market
Register Now

Discount

10 %

24 November - 08 December, 2023
Valid for the first two weeks after the release of the conference on the market
Register Now

Discount

0 %

From 09 December, 2023
After the discounts are over, you will be able to purchase tickets at full price
Register Now

Testimonials

What our users say about our conferences

Among quite a number of conferences I have attended, this was absolutely my favourite one. I really enjoyed it and learned many valuable insights and ideas that I will take home with me.
Turkcell
Director Customer Experience Management
Very relevant topics for my workplace, challenges shared very recognisable.
ABN AMRO Bank
Head of Customer Insight
Very useful to interact with other companies and industries around omnichannel.
Merck
Director, Head of Channel Evolution and Operations
Good selection of speakers, very international and great diversity.
Telefonica Germany
Head of Customer Experience
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Photos From Our Summits

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Photos From Our Summits

Few photos from our events

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UPCOMING SOURCING EVENTS

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    • What keynote speakers will be taking part in the exclusive speaking panel.

    • What Case Studies will be discussed by our senior corporate speakers.

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    14th Annual Strategic Customer Excellence Summit
    (19 – 20 March 2025 | Madrid)

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