14th Annual Strategic Customer Excellence Summit
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Past Speakers
SEE THE PREVIOUS SPEAKERS & CASE STUDIES
CASE STUDY
CX: Myth or Reality?
Corporate vs Sustainability and the balance between the two. Including synergies, team building, individual growth, continuous learning, and evolution.
- 01How to explain in a simple way what CX is to the whole company?
- 02What do the best in CX do?
- 03Similarities between CX and a loving couple relationship
- 04How to explain in a simple way the profitability of CX improvement?
- 05Will AI really be that relevant in CX?
The credit card industry has undergone significant changes over the years, driven by technological advancements, changing consumer behaviours, and regulatory developments. This presentation will trace the evolution of credit card product management, from its early days to the present, and explore the key trends shaping its future. We will discuss how product managers have adapted to new challenges and opportunities, such as the rise of digital payments, the importance of data analytics, and the increasing focus on sustainability. We will also examine the role of innovation in driving product development and enhancing the customer experience. Finally, we will look ahead to the future of credit card product management, discussing emerging trends and strategies that will shape the industry in the years to come.
CASE STUDY
Making It Personal: Just Ask
Insights in the proceedings and approach of applying personalisation at
IKEA.
- 01Personalisation at IKEA: What and why?
- 02CX and engagement
- 03What about loyalty?
Payit is UAE’s first fully featured digital wallet. This presentation narrates the story of how a digital wallet transformed financial transactions for families and communities in the region into joyful moments by thoughtfully curating experiences centred around customers’ spending, sending, and borrowing moments, enabled by the comfort and convenience of digital. This led to the wider acceptance of Payit and an upsurge in usage and profitable revenues.
CASE STUDY
The Opportunity of Community
Customers don’t just use our products and services; they engage with our brands, our company, its representatives, and each other about them, too. True customer experience management respects and supports the communities created by our products and services, and benefits accordingly.
- 01Relationship between products/services, support, customer success, and Community
- 02What is a Community? What are the benefits?
- 03How can a company develop its Community? Blank sheet of paper to thriving
- 04Taking Community to the next level
This presentation will provide an in-depth analysis of the financial industry’s transformation, from its traditional banking roots to the rise of fintech and the disruptive influence of Web3 technologies. By examining the historical context, key innovations, and future implications, we will gain a comprehensive understanding of how the financial landscape has been reshaped and what the future holds for the industry. Join me to understand finance’s past, present, and future in a rapidly changing digital world.
CASE STUDY
Building a Customer Strategy Aligned With Your Brand
Discover how to align your brand’s essence with your customer strategy to create impactful and authentic experiences. This session will guide you in understanding your core values, designing brand-reflective touchpoints, and empowering your team to deliver exceptional, brand-rooted interactions that foster lasting loyalty.
- 01Understand your brand’s core values and how they resonate with customers
- 02Design customer touchpoints that reflect brand identity
- 03Empower your team to deliver exceptional customer experiences rooted in your brand essence
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Driving Customer Experience Through Effective Change Management
Change management impact on Customer Experience. As an excellent Customer Experience is one key objective, organisations must consider change as an unavoidable duty in order to adapt themselves to the constant changes in customers, the markets and the environment. In this context, change adoption should be basic in the way organisations work and adapt the structure; however, it is one of the hardest topics to arise and get people on board. We will see how change management is a key aspect to work on if we want to deliver seamless experiences to our customers.
- 01Current environment
- 02Permanent beta as the new normality
- 03Why CX initiatives fail?
- 04Let’s start cooking: Mise en place and recipe
- 05Final conclusions
Today’s modern workforce is comprised of multiple generations with diverse perspectives, experiences, and preferences. As we move towards the future, the number of generations in the workplace is set to increase. There are significant impacts on any organisation due to the generation gap. Technology offers numerous tools and platforms that facilitate communication and bridge the gap between different age groups. Additionally, the technology addresses and unlocks the NextGEN connections.
CASE STUDY
CX: Myth or Reality?
Corporate vs Sustainability and the balance between the two. Including synergies, team building, individual growth, continuous learning, and evolution.
- 01How to explain in a simple way what CX is to the whole company?
- 02What do the best in CX do?
- 03Similarities between CX and a loving couple relationship
- 04How to explain in a simple way the profitability of CX improvement?
- 05Will AI really be that relevant in CX?
The credit card industry has undergone significant changes over the years, driven by technological advancements, changing consumer behaviours, and regulatory developments. This presentation will trace the evolution of credit card product management, from its early days to the present, and explore the key trends shaping its future. We will discuss how product managers have adapted to new challenges and opportunities, such as the rise of digital payments, the importance of data analytics, and the increasing focus on sustainability. We will also examine the role of innovation in driving product development and enhancing the customer experience. Finally, we will look ahead to the future of credit card product management, discussing emerging trends and strategies that will shape the industry in the years to come.
CASE STUDY
Making It Personal: Just Ask
Insights in the proceedings and approach of applying personalisation at
IKEA.
- 01Personalisation at IKEA: What and why?
- 02CX and engagement
- 03What about loyalty?
Payit is UAE’s first fully featured digital wallet. This presentation narrates the story of how a digital wallet transformed financial transactions for families and communities in the region into joyful moments by thoughtfully curating experiences centred around customers’ spending, sending, and borrowing moments, enabled by the comfort and convenience of digital. This led to the wider acceptance of Payit and an upsurge in usage and profitable revenues.
CASE STUDY
The Opportunity of Community
Customers don’t just use our products and services; they engage with our brands, our company, its representatives, and each other about them, too. True customer experience management respects and supports the communities created by our products and services, and benefits accordingly.
- 01Relationship between products/services, support, customer success, and Community
- 02What is a Community? What are the benefits?
- 03How can a company develop its Community? Blank sheet of paper to thriving
- 04Taking Community to the next level
This presentation will provide an in-depth analysis of the financial industry’s transformation, from its traditional banking roots to the rise of fintech and the disruptive influence of Web3 technologies. By examining the historical context, key innovations, and future implications, we will gain a comprehensive understanding of how the financial landscape has been reshaped and what the future holds for the industry. Join me to understand finance’s past, present, and future in a rapidly changing digital world.
CASE STUDY
Building a Customer Strategy Aligned With Your Brand
Discover how to align your brand’s essence with your customer strategy to create impactful and authentic experiences. This session will guide you in understanding your core values, designing brand-reflective touchpoints, and empowering your team to deliver exceptional, brand-rooted interactions that foster lasting loyalty.
- 01Understand your brand’s core values and how they resonate with customers
- 02Design customer touchpoints that reflect brand identity
- 03Empower your team to deliver exceptional customer experiences rooted in your brand essence
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Driving Customer Experience Through Effective Change Management
Change management impact on Customer Experience. As an excellent Customer Experience is one key objective, organisations must consider change as an unavoidable duty in order to adapt themselves to the constant changes in customers, the markets and the environment. In this context, change adoption should be basic in the way organisations work and adapt the structure; however, it is one of the hardest topics to arise and get people on board. We will see how change management is a key aspect to work on if we want to deliver seamless experiences to our customers.
- 01Current environment
- 02Permanent beta as the new normality
- 03Why CX initiatives fail?
- 04Let’s start cooking: Mise en place and recipe
- 05Final conclusions
Today’s modern workforce is comprised of multiple generations with diverse perspectives, experiences, and preferences. As we move towards the future, the number of generations in the workplace is set to increase. There are significant impacts on any organisation due to the generation gap. Technology offers numerous tools and platforms that facilitate communication and bridge the gap between different age groups. Additionally, the technology addresses and unlocks the NextGEN connections.
CASE STUDY
CX: Myth or Reality?
Corporate vs Sustainability and the balance between the two. Including synergies, team building, individual growth, continuous learning, and evolution.
- 01How to explain in a simple way what CX is to the whole company?
- 02What do the best in CX do?
- 03Similarities between CX and a loving couple relationship
- 04How to explain in a simple way the profitability of CX improvement?
- 05Will AI really be that relevant in CX?
The credit card industry has undergone significant changes over the years, driven by technological advancements, changing consumer behaviours, and regulatory developments. This presentation will trace the evolution of credit card product management, from its early days to the present, and explore the key trends shaping its future. We will discuss how product managers have adapted to new challenges and opportunities, such as the rise of digital payments, the importance of data analytics, and the increasing focus on sustainability. We will also examine the role of innovation in driving product development and enhancing the customer experience. Finally, we will look ahead to the future of credit card product management, discussing emerging trends and strategies that will shape the industry in the years to come.
CASE STUDY
Making It Personal: Just Ask
Insights in the proceedings and approach of applying personalisation at
IKEA.
- 01Personalisation at IKEA: What and why?
- 02CX and engagement
- 03What about loyalty?
Payit is UAE’s first fully featured digital wallet. This presentation narrates the story of how a digital wallet transformed financial transactions for families and communities in the region into joyful moments by thoughtfully curating experiences centred around customers’ spending, sending, and borrowing moments, enabled by the comfort and convenience of digital. This led to the wider acceptance of Payit and an upsurge in usage and profitable revenues.
CASE STUDY
The Opportunity of Community
Customers don’t just use our products and services; they engage with our brands, our company, its representatives, and each other about them, too. True customer experience management respects and supports the communities created by our products and services, and benefits accordingly.
- 01Relationship between products/services, support, customer success, and Community
- 02What is a Community? What are the benefits?
- 03How can a company develop its Community? Blank sheet of paper to thriving
- 04Taking Community to the next level
This presentation will provide an in-depth analysis of the financial industry’s transformation, from its traditional banking roots to the rise of fintech and the disruptive influence of Web3 technologies. By examining the historical context, key innovations, and future implications, we will gain a comprehensive understanding of how the financial landscape has been reshaped and what the future holds for the industry. Join me to understand finance’s past, present, and future in a rapidly changing digital world.
CASE STUDY
Building a Customer Strategy Aligned With Your Brand
Discover how to align your brand’s essence with your customer strategy to create impactful and authentic experiences. This session will guide you in understanding your core values, designing brand-reflective touchpoints, and empowering your team to deliver exceptional, brand-rooted interactions that foster lasting loyalty.
- 01Understand your brand’s core values and how they resonate with customers
- 02Design customer touchpoints that reflect brand identity
- 03Empower your team to deliver exceptional customer experiences rooted in your brand essence
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Driving Customer Experience Through Effective Change Management
Change management impact on Customer Experience. As an excellent Customer Experience is one key objective, organisations must consider change as an unavoidable duty in order to adapt themselves to the constant changes in customers, the markets and the environment. In this context, change adoption should be basic in the way organisations work and adapt the structure; however, it is one of the hardest topics to arise and get people on board. We will see how change management is a key aspect to work on if we want to deliver seamless experiences to our customers.
- 01Current environment
- 02Permanent beta as the new normality
- 03Why CX initiatives fail?
- 04Let’s start cooking: Mise en place and recipe
- 05Final conclusions
Today’s modern workforce is comprised of multiple generations with diverse perspectives, experiences, and preferences. As we move towards the future, the number of generations in the workplace is set to increase. There are significant impacts on any organisation due to the generation gap. Technology offers numerous tools and platforms that facilitate communication and bridge the gap between different age groups. Additionally, the technology addresses and unlocks the NextGEN connections.
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
LOOK AT THE TOPICS THAT WERE DISCUSSED
- 01Transform CX with immersive and proactive AI
- 02Make customers the centrepiece of your strategic vision
- 03Drive sustainable growth by optimising CX investment
- 04The power of data and feedback in elevating CX
- 05Sustainability: New era of customer expectations
Testimonials
What our users say about our conferences
Very well organised summit packed with resourceful presentations. It was a fantastic conference!
Union National Bank
Chief Human Resources Officer
Great event, very good topics and discussions with diverse participants
Landmark Group
Head – Rewards & Organisational Effectiveness,
Good overall, I gain a lot of useful information. Lots of insights to learn from and a great speaker line-up.
Abu Dhabi Airports
Total Rewards Head, Senior Manager Organisation Development
Great conference. I really liked meeting the other participants and the opportunity to openly share insights.
Adidas
Director Compensation Programmes
Among quite a number of conferences I have attended, this was absolutely my favourite one. I really enjoyed it and learned many valuable insights and ideas that I will take home with me.
Turkcell
Director Customer Experience Management
Very relevant topics for my workplace, challenges shared very recognisable.
ABN AMRO Bank
Head of Customer Insight
Very useful to interact with other companies and industries around omnichannel.
Merck
Director, Head of Channel Evolution and Operations
Good selection of speakers, very international and great diversity.
Telefonica Germany
Head of Customer Experience
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