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15th Annual
Strategic Customer
Excellence Summit

18 – 19 March, 2026

Madrid

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Speakers

Summit will host speakers from the world’s leading companies

Martin Kochman Hitachi

Martin Kochman

Vice President Customers and Industries

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Valentina Cesani

Valentina Cesani

Chief Customer Officer

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Marco Spagnuolo Swiss Re111

Marco Spagnuolo

Head of Conversational AI

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Burcu Begic A1 111

Burcu Begic

Director of Customer Services

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Alexandros Athanasiou Takeda111

Alexandros Athanasiou

Head of Data, Digital & Technology in the Europe & Canada Oncology BU

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Ahmed Nasr Danone

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

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Khaled El Sharkawy Americana Foods

Khaled Elsharkawy

Integrated Supply Chain Senior Director

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Mueen Uddin Siddique

Senior Director – Access Network Procurement

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Chamath Nawaratne Air Liquide

Chamath Nawaratne

VP & CPO Middle East &Africa

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Shannon Hore Abu Dhabi Airports

Shannon Hore

Senior Vice President Procurement and Logistics

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Sandeep Sharma 400Alamar Foods

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

Join us at the 15th Annual Customer Excellence Summit, where we explore the cutting-edge strategies and innovations reshaping the world of customer experience. Dive into essential topics such as customer journey optimisation, AI-driven personalisation, omni-channel engagement, loyalty building, and measuring ROI in CX initiatives.

New Lessons Learned
New Opportunities Unlocked

Gain practical insights from senior industry executives who will share real-life case studies and solutions to current CX challenges. With limited seats to ensure quality networking, this summit offers an exclusive platform to connect with CX, marketing, digital, and transformation leaders. Be part of a high-level learning experience that will help you strengthen customer loyalty, improve satisfaction, and elevate your entire customer excellence strategy.
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Look at the Main Topics
Of Our Conference

  • 01Transforming CX in the age of AI, automation, and omnichannel engagement
  • 02Measuring the impact through VoC and recognising it in innovation
  • 03Data security and regulatory compliance in delivering personalised customer experiences
  • 04A people-oriented culture within teams and in customer relations
  • 05Building trust through transparency, ethical data use, and social responsibility
  • 06Aligning UX across web, mobile, in-store, and customer service channels
  • 07How to build resilience: Preparing for crises, disruptions, and rapid change in CX
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

10 %

30 December, 2025 -
13 January, 2026
Valid on the 3th and 4th weeks after the release of the conference on the market
Register Now

Discount

20 %

15 - 29 December, 2025
Valid for the first two weeks after the release of the conference on the market
Register Now

Discount

0 %

From 13 January, 2026
After the discounts are over, you will be able to purchase tickets at full price
Register Now

Testimonials

What our users say about our conferences

Among quite a number of conferences I have attended, this was absolutely my favourite one. I really enjoyed it and learned many valuable insights and ideas that I will take home with me.
Turkcell
Director Customer Experience Management
Very relevant topics for my workplace, challenges shared very recognisable.
ABN AMRO Bank
Head of Customer Insight
Very useful to interact with other companies and industries around omnichannel.
Merck
Director, Head of Channel Evolution and Operations
Good selection of speakers, very international and great diversity.
Telefonica Germany
Head of Customer Experience
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Photos From Our Summits

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Photos From Our Summits

Few photos from our events

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Photos From Our Summits

Few photos from our events

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Sponsors

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This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities.

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    • What keynote speakers will be taking part in the exclusive speaking panel.

    • What Case Studies will be discussed by our senior corporate speakers.

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    15th Annual Strategic Customer Excellence Summit
    (18 – 19 March 2026 | Madrid)

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